A. Returns on Products Within 30 Days
BioKissed will refund one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) of Currently Marketable products that are returned by a BioKissed Member or Customer within thirty (30) days of purchase from the Company, less shipping costs and paid Bonuses.
B. Currently Marketable
Products and Sales Aids shall be deemed currently marketable if each of the following elements is satisfied: 1) they are unopened and unused; 2) packaging and labeling have not been altered or damaged; 3) the product and packaging are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; 4) the product expiration date has not elapsed; and 5) the product contains current BioKissed labeling. Products shall not be considered Currently Marketable if the Company discloses prior to purchase that the products are seasonal, discontinued, limited time offers, or special promotion products not subject to the Return Policy.
C. Return of Damaged or Incorrectly Sent Products
BioKissed will exchange products if the returned products were received by the purchaser in damaged condition or were incorrectly sent. Such products must be returned within fifteen (15) days of receipt. Whenever possible, returned products will be replaced with undamaged products. However, when an exchange is not feasible, the Company reserves the right to issue a credit for the amount of the exchanged products.
D. Duty to Retain Sales Order Number
In order for the Company to correctly recoup the applicable Bonuses on returned products, the original sales order number from the invoice must be retained. This number must be provided to the Company at the time the request for a refund is made.
E. Kit Returns
Products purchased as part of a kit or package must be returned as the entire kit.
F. Refund Alternatives
The Company in its discretion may determine the acceptable refund alternatives for product returns, including but not limited to the following: BioKissed Company Credit, Product Credit, bank check, bank transfer, or credit card charge back, and as outlined herein. The actual form of refund will be based upon payment procedures in the Local Market and the original form of payment. Refunds will only be paid to the original payor.
G. Return Procedure
To obtain a refund for returned products or Sales Aids, a BioKissed Member must comply with these procedures:
Approval for the return must be received prior to the return of the shipment to the Company. This approval must be obtained in writing, and the actual return shipment must be accompanied by the BioKissed Member number.
The Company will provide the BioKissed Member with the correct procedures and location for returning the products or Sales Aids. All return shipping costs must be paid for by the BioKissed Member.
Products or Sales Aids returned to the Company without prior authorisation will not qualify for a product credit or refund and will be returned to the BioKissed Member at the BioKissed Member’s expense.
This return/refund procedure may vary in jurisdictions where different repurchase requirements are imposed by law. Applicable laws may dictate the terms of the refund policy.
The Company may charge a Rp. 200,000 fee for shipments that are refused at the point of delivery and returned to the Company.
H. Company’s Right to Recoup Unearned Bonuses
Bonuses are paid to BioKissed Members based on the purchase of Company products by retail customers or by members of their Downline Organisation. When products are returned, the Company has the right to recoup the Bonuses that were paid based on the purchase of the products that were returned. The Company may recoup these Bonuses by requiring a BioKissed Member to pay the Company directly, or the Company may withhold the amount of the Bonus from future Bonus payments.
I. Credit Card Charge Backs
BioKissed Members are required to return products under the Company’s product exchange and return policies rather than doing a credit card chargeback.
Warranty Agreement
PURIFIED Bottle
BioKissed offers a 1-year limited warranty on all PURIFIED bottles purchased from www.biokissed.com and registered BioKissed members. The warranty covers the repair or replacement of any defective material or component. In the rare case that we are unable to repair or replace the defective material or component, we will submit a refund. Normal wear and tear, misuse or loss/theft of the bottle will not be covered by this warranty.
We expect video evidence of malfunction to be included in the initial communication before a return delivery is made. The cost of the return of the item is at the expense of the member/customer.
All Other Products
For all products within the BioKissed Nomad range, except the PURIFIED bottle, BioKissed offers a 60-day warranty from purchase. We will repair or replace any defective item if found within this time period. Normal wear and tear, misuse or loss/theft will not be covered.
We expect video evidence of malfunction to be included in the initial communication before a return delivery is made. The cost of the return of the item is at the expense of the member/customer.